Walter P. Burrows started out training as and becoming a professional mover (over a 10 year period), working for three different greater Chicago Moving companies doing local and long distance moving. Because of his on-the-job experience with these companies and his observations of the mediocrity of the greater Chicago Moving services in general, he realized that there was a real need for a truly professional greater Chicago mover and especially a company which would specialize in providing excellent piano moving services and hoisting / problem solving services.
Walter therefore decided to form his own moving and storage organization which he would lead to always seek to do the best job possible in the best ways possible with the best moving equipment available. He did not want his company to ever settle for the kinds of mediocrity that he saw to be prevalent in the greater Chicago moving service industry.
He applied for licensing from the State of Illinois (over 30 years ago)to start up Burrows Moving Company to fulfill his desire to own and operate just such a top quality greater Chicago moving company. He has been successfully running this company ever since then.
Once the license was approved and the company became operational, he and some of the people who began to work for him researched, developed and implemented what we believe to be the very best moving techniques by which to perform each aspect of the moving task, including the specialties of piano moving and antique moving as well as hoisting and problem solving. This research involved figuring out good custom specifications for our truck's bodies, their cabs, their low rider chassis and their multiple doors all around the truck to make them most efficient for our primarily local household goods moving activities. It also included selecting and / or designing and manufacturing the best moving equipment and materials (pads, covers, dollies, piano equipment, straps, cargo belts, etc.) to put on our trucks. We have also worked extensively to improve our piano moving techniques and equipment so that we can excel at this task. We never want to be considered just another of the run of the mill mover with the speckled reputation of incurring frequent damages that plagues most movers.
Consequently, from the beginning it was decided to only employ good professional movers and to never use day laborers so that we could always have well trained men on our jobs, especially when we engage in piano moving. We give our movers a decent pay structure and benefits and we maintain a close personal relationship with each employee, encouraging them to constantly utilize their own ingenuity to come up with more efficient and productive moving methods. Since all our people have an attitude of commitment to excellence in every aspect of our moving services, both management and labor are able to keep on working together to continue improving all that we do.
It is our policy to do each move perfectly so that each of our customers will want to use only Burrows Moving Company if and when they move again. Also, we would like to be the only mover whom they will recommend to others. By having the best movers and the best moving equipment (kept in fine working condition) and by optimizing the safety and efficiencies of our moving techniques we accomplish this goal.
Other movers in greater Chicago that we know of instruct their crews to stretch the billable time on each of their jobs as much as they can possibly get away with in order to make the most immediate money from each customer. They are not at all concerned about their reputation or about getting any future business from that customer or about his / her referrals. So they run up their bill as high as possible, evidently feeling that the Chicagoland moving market is so huge that their big advertising campaigns alone will always get them more moves, no matter what any particular past customer thinks about them or tells his friends about them.
We, on the other hand, have striven over the years to have our professional movers do each of their jobs efficiently and well because that way they are our very best salesmen. This fine work of theirs is the reason that 60 to 70 percent of our business comes from referrals or repeat customers.
Consequently, with very little paid advertising, Burrows Moving Company's reputation alone generates frequent calls requesting us to provide household relocation services to people who have heard of us all over the entire six county area, and also to frequently do nationwide long distance exclusive ship services.
